Refund policy

Returns & Refunds

1- 30-Day Return Window
You may request a return within 30 days of receiving your order. We want you to have enough time to inspect your purchase and ensure it meets your expectations.

2- 30-Day Refund Window
Refund requests can be submitted within 30 days of delivery. Once approved and processed, funds are typically returned to the original payment method used during checkout.

3- Extended Support in Certain Cases
In some situations, including shipping delays, transit-related issues, or exceptional circumstances, additional support of up to 90 days may be offered at our discretion.

4- Item Condition
Returned items should be in reasonable condition and include all original components whenever possible to help ensure a smooth return process.

5- Refund Processing Time
After a returned item is received and inspected, refunds are typically processed within 3–7 business days. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

6- Return Address

Evercrest Apparel Ltd
124 City Road
London EC1V 2NX
United Kingdom

7- Need Help?
If you have any questions regarding shipping, returns, refunds, or transit protection, our support team will be happy to assist you.